P&GJ: Contractors and Utilities: What Makes a Relationship Work?

Posted on 02/09/2018 in Utility - 0

Fifteen years ago, a gas utility client faced a nearly impossible task – quadrupling pipeline construction with a limited increase in internal resources. The solution – bring in the contractors as trusted partners and build the solution together.

And it worked.

Relationships of any kind take hard work, but the benefits can be tremendous. Our work as strategic advisors to utilities and contractors has helped us gain a deeper understanding of the key ingredients to strong contractor/utility relationships.

Issues such as good governance structures, well-defined “wins” for all involved, and dedicated continuous improvement processes are just a few of the keys to achieving outstanding relationships between utilities and their contractor partners. We’ve asked some industry leaders about their thoughts on this topic.

Read the FULL ARTICLE from Pipeline & Gas Journal by Mona Haggag, Principal, and Gretchen Gagel, President, Continuum Advisory Group.


About The Author

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Gretchen Gagel

Gretchen is a recognized expert in the construction industry, consulting to both “owners” to support the cost-effective planning, design, and construction of capital assets; and consulting to contractors, engineering firms, and material and equipment suppliers on how to effectively serve these clients and achieve organizational success. Gretchen is a graduate of the University of Denver MBA program, and received her Bachelor of Science in mechanical engineering from Southern Methodist University. In addition, she holds a Master of Nonprofit Management from Regis University.